We refund all unused items with their original packaging and garment tags still attached for 30 days of receipt of the merchandises. We are only accepting items for returns purchased from our webshop https://tierra.com.
We will process your return or exchange within 14 days from our receival of the returned parcel. Once it has been processed you will receive a confirmation by email.
Exchanges: If you need a different item, size, or color, we kindly ask that you return your original purchase for a refund and place a new order. This ensures the fastest service and helps us maintain accurate inventory. To start a return, please follow the instructions in 'How to return'.
HOW TO RETURN
To facilitate your return, click on the link in your shipping confirmation or follow the steps below:
Click hereand enter your order number and the email registered on the order.
Choose the item(s) you would like to return.
Choose the reason for your return.
• If you would like to make a warranty claim, click on “Make a warranty claim”. A request is sent to our Customer Service, they will reach out with further instructions.
The available return service for you will be displayed, please click on that option.
Print your generated label.
• Pack the item(s) securely in a box. You can use the box the item(s) arrived in or another if you prefer. • Attach the label on the outside of your parcel. Make sure to remove or completely cover the old label.
Leave the package at the delivery courier drop off point.
• Make sure to always keep the receipt you receive, in case of any lost parcels this is needed as proof.
Refund process
We will carry out the refund using the same payment method you chose for your initial purchase. Example: If you paid by credit card, we will refund the balance to your credit card. The refund is made within max. 14 calendar days after receipt of the returned items.
