At Tierra we love being in the outdoors, sweating in the outdoors, eating in the outdoors, sleeping in the outdoors and socializing in the outdoors. And to that end, our goal is to design products that can last and endure throughout all our customers (and ours) outdoor adventures.
But no matter how well we design our products, or how well you take care of them, sometimes the unexpected happens, and something breaks. Down below you will find information regarding our warranty policy, what’s covered by it, and what isn’t.
The length of the statutory warranty period is based on the legal regulations at the place of your residence. It starts from the purchase date stated on your receipt. For warranty claims to be processed you should be able to present a receipt. Note that we only accept goods purchased through our website. For goods purchased in the store/through resellers the warranty issues should be handled by the respective place of purchase that is specified on your receipt.
If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via our form found here (opens in a new window) or by phone (0046 (0) 660 490 821).
