The European Commission provides an online platform for alternative dispute resolution. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer. You can access the platform via the following link: http://ec.europa.eu/consumers/odr.
We are neither obliged nor willing to participate in a dispute resolution procedure of a consumer arbitration board.
If you have any questions about our products or your orders, please contact our customer service.
Please do not send goods ordered in the online shop to be returned to the above address. You can find more information about returns here.
You can contact firstname.lastname@example.org for press inquiries.