Payments

How do I pay for my order?

At the moment you can only pay with credit/debit cards, such as:

• MasterCard
• Maestro
• VISA credit/debit card
• VISA Electron

   

PAYMENT WITH CREDIT CARD

All payments are subject to validation and authorization by both the card issuer/credit company and us to maintain security and to prevent fraud. Payment security has a very high priority. Therefore all information is sent through encrypted servers (SSL/HTTPS). This system prevents your credit/debit card from being fraudulently used by others. Fenix never saves any information regarding your credit card. 

PAYMENT WITH IDEAL

Please note: iDEAL is currently only available for customers from the Netherlands.

iDEAL is paying in your own trusted internet banking environment. You go through the same steps as for online banking. The advantage is that the payment is already filled in for you. Easy and with the same (strict) security as your own bank.

WHEN WILL I BE CHARGED?

If you pay with credit/debit card, your card will be authorized when you place your order, and you will receive an email confirming that your order has been successful. We will not charge your card until we process your order and ship it from our warehouse.

If your card is not authorized, no charge will appear, and you will be notified immediately on the screen that the payment was unsuccessful. You will be asked to provide another method of payment.