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CUSTOMER SERVICE

Our Customer Service department is always available to answer your webstore related queries in either English or Swedish. If you have any questions, and you could not find the answer on the page FAQ, you can reach the Tierra Customer Service by phone, email or simply use the online form below.Help us to help you, by giving us as detailed information as possible. Please include all the relevant details: style names and article numbers, order numbers, dates, etc.

| PHONE

You can call us on: 0046 (0) 8 54518689. (Costs are based on an International call to Sweden, please contact your provider for the exact charges). Tierra Customer Service is available for inquiries from Monday to Friday between 9am to 5pm (CET).

| EMAIL

You can either use the form below or email us at customerservice@tierra.se


GENERAL QUESTIONS

If you have a question which is not related to the Tierra webstore and you still wish to reach the Tierra Customer Service, then please send an email to support@tierra.se. Here you will receive answers about the tierra assortment, sponsorships, job opportunities, retailers etc.


PRESS

For press related matters, e.g. if you have questions, need high resolution pictures or want help to find the right person at Tierra, please contact Malin Österberg on malin.osterberg@tierra.se.


UNSOLICITED IDEAS POLICY

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.This policy is meant to avoid any misunderstanding that may arise when projects developed internally at tierra may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we have not asked for.If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure.


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